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Northcote, VIC, 3070

Shipping, Returns & Exchanges


Shipping, Returns & Exchanges


Shipping Information

Orders are shipped every Friday from Melbourne, Australia. Orders placed on public holidays or weekends will begin processing the next business day. 

All orders are shipped via Australia post. Australian regular post please allow 2 to 5 business days / Express post within Australia next business day / International orders 7 to 14 business days

Tracking information is provided.   

Australia regular post — FREE
Australian express post — $15 flat rate
International – $25 for orders under $89

 

 

Returns & Exchanges

Exchange Policy

Angie Lu hopes that you are very happy with your purchase, however we understand that things don't always work out. 

The Angie Lu online store is happy to offer customers an exchange, store credit or refund for all items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 10 days of receiving your product. Once we receive your product we'll process the exchange/return. 

Please note: we only accept items purchased online. Proof of online purchase/order number is required.

Returns Policy

We work very hard to ensure we offer the best quality in our garments, however, if for any reason you believe your item(s) has a manufacturing fault, in agreement with both party's Angie Lu will provide you with a store credit, exchange or full refund. Please note that it is vital the item(s) are unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 10 days of receiving your product. Proof of purchase/order number is required and must be included upon return. Postage will be at your own cost, Angie Lu is not responsible for any missing post.